What a damn day.
This afternoon I drove to Tulsa to fly to Washington, DC, for a swing-dance event. HOWEVER, after boarding the plane and sitting on the tarmac for nearly two hours while a mechanical issue was being worked on, I and all the other passengers were informed that SOME of us would not only miss our connecting flights, but would also ultimately NOT arrive at our intended destinations until tomorrow. And whereas I was originally NOT one of the people who would be delayed overnight, by the time the whole thing was said and done, I was.
“You can either spend the night in Tulsa and fly out at 6:30 in the morning,” the smiling gate-agent said, “or spend the night in St. Louis on us and fly out at 9:00 in the morning.”
Of course, dear reader, you know I’m not a morning person.
“I’ll spend the night in St. Louis,” I said. “Will my checked bag be there when I arrive?”
“Yes,” she said, “yes it will.”
At this point, I really wasn’t the slightest bit put upon or pissed off. I mean, I’ve never had this overnight-delay thing happen before with an airline, but I HAVE been delayed before. Shit happens. Hell, my entire life feels like it’s been on layover for over a year now, so what’s one more day? As I’m just going to the dance event as an observer (in order to offer feedback from a business consultant’s perspective), it’s not like I HAVE to be there this red-hot minute. And whereas I was recently ticked off by an American Airlines flight that was delayed and was (in my opinion) handled poorly, this afternoon I was actually delighted by the way today’s airline–Southwest–dealt with everything. First, they gave me a voucher for the hotel, then they gave me $200 in flight credits that I can use anytime within the next year. And get this shit–when the guy next to me ordered an alcoholic drink during the flight that FINALLY took off for St. Louis, they wouldn’t let him pay for it.
“Don’t worry about it,” they said.
Talk about customer service. I’m such a bitch about these sorts of things, and they handled the entire situation like complete pros. My only objection: I wish I’d known about the free drink thing BEFORE I ordered a Ginger Ale. Still, I thought, This could work out. A free night in a hotel (I like hotels)–a good night’s rest–travel vouchers!
Arriving in St. Louis, I de-boarded the plane and found my way to baggage claim. This is the point in the story where things start to go downhill. After an hour of waiting, my bag still hadn’t shown up. So I checked with an agent. “Oh,” she said, “the computer says it never left Tulsa.”
“That’s not cute,” I said.
“No, it’s not,” she said.
“Well,” I said, “what about the fact that now I’m going to have to pay for a toothbrush and toothpaste and such?”
“Well, since the hotel has those things complimentary,” she said, “we can’t reimburse you for that.”
“Okay,” I said.
But here’s the thing–when I got to the hotel, they said those items WEREN’T complimentary and that I’d have to pay for them. Well, that I’d have to pay for them IF they had them, since they had toothbrushes but were OUT of toothpaste, and–OBVIOUSLY–a toothbrush isn’t much good WITHOUT toothpaste to put on it. So now my mouth is going to taste like a bag of assholes tomorrow morning.
And that’s not cute either.
Now I’m downstairs in the hotel at TGI Friday’s eating dinner and trying to drink enough beer to not give a shit about this frustrating situation. I keep telling myself, This isn’t personal. I’ve met several nice people who are in the same predicament as I am. And I’m safe. If I want to, I can Uber myself to Walmart to buy toothpaste and a clean pair of underwear (on my dollar). But what’s the point? Why spend money I don’t HAVE to when I can just rough it for the next twelve or so hours and hopefully be reunited with my stuff? And considering that I have to be up early tomorrow to do the whole airport security thing again, why stay up later than I have to?
How can I rework this?
How to conclude this? Currently I’m awash with emotions. And whereas normally I give myself a hard time anytime I’m frustrated, pissed off, or anything less than gracious (you know, I AM from the south), this evening I’m giving myself more latitude to feel worn out and upset. I mean, I am. That’s the truth. One thing today did provide was a lot of time to read my book about alchemy, and it said that volatile substances or emotions are actually what you want if you’re interested in transformation. In other words, it’s okay to get upset or angry or whatever because, as an alchemist, you need some type of base material to work with, some sort of lead you can take into your laboratory and turn into gold. Like, here’s a situation that’s currently weighing me down. My flight’s delayed. I don’t have any toothpaste. Now how can I rework this so that it becomes a positive instead of a negative, a reason to be grateful rather than a reason to gripe?
I’m working on it.
I’ll let you know how it goes.
[In case you didn’t notice, check out the girl who photo-bombed today’s selfie on the plane. When I spotted her just a few minutes ago, I laughed out loud. So that’s something.]
Quotes from CoCo (Marcus)
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Your emotions are tired of being ignored.
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